Privacy policy

This Privacy Policy describes how bakewares.shop collects, uses, stores, shares, and otherwise processes personal information in connection with our website, products, orders, customer service, and related services.

For privacy enquiries:

info@bakewares.shop

1. Our Privacy Commitment

We respect the privacy of our customers and website visitors.

Where applicable, our handling of personal information is intended to comply with Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act and applicable provincial privacy legislation.

PIPEDA applies to covered private-sector organizations that collect, use, or disclose personal information in the course of commercial activities.

2. Information We May Collect

Depending on your interaction with bakewares.shop, we may collect:

Contact Information

Including:

• name;
• email address;
• telephone number;
• shipping address; and
• billing address.

Order Information

Including:

• order number;
• products purchased;
• quantities;
• prices;
• transaction history;
• delivery information;
• refund information;
• return information; and
• customer-service history.

Payment Information

Payment details may be collected and processed by Shopify or another payment provider.

We may receive payment status, payment method, transaction identifiers, billing details, and information needed to administer the transaction.

We generally do not need to store complete unencrypted card numbers ourselves.

Device Information

We may collect technical information including:

• IP address;
• device type;
• browser;
• operating system;
• language settings;
• referring website;
• pages visited;
• website interaction data; and
• cookie or similar identifiers.

Communications

If you contact us, we may retain:

• emails;
• support requests;
• complaints;
• product photographs;
• return requests;
• feedback; and
• other information you choose to provide.

3. How We Use Information

We may use personal information to:

• process purchases;
• verify payments;
• prepare orders;
• deliver products;
• send order confirmations;
• provide tracking information;
• process returns;
• process refunds;
• provide customer support;
• respond to enquiries;
• detect and prevent fraud;
• maintain security;
• administer customer accounts;
• comply with legal obligations;
• maintain accounting records;
• improve our website;
• understand store performance; and
• send marketing communications where permitted.

4. Consent

Where consent is required, we seek consent appropriate to the circumstances and intended purpose.

Customers may withdraw consent where legally permitted, subject to contractual, legal, and operational limitations.

Withdrawal of optional marketing consent will not prevent us from sending communications necessary to administer an existing order.

5. Shopify

bakewares.shop uses Shopify technology to operate its online store.

Shopify may process information required to provide storefront, checkout, payment, fraud-prevention, hosting, order-management, security, analytics, and related functionality.

Shopify provides merchants with tools for managing privacy settings and customer privacy choices.

6. Payment Providers

Depending on the payment option chosen, personal and financial information may be provided directly to payment processors.

Payment providers use information to:

• authorise transactions;
• detect fraud;
• verify identity;
• process refunds; and
• comply with financial regulations.

Their processing can also be governed by their own privacy notices.

7. Shipping and Fulfilment Providers

To deliver orders, we may share information with warehouses, fulfilment providers, postal operators, couriers, and logistics companies.

Information shared may include:

• recipient name;
• address;
• telephone number;
• email address;
• order details; and
• information reasonably required for delivery.

8. Other Service Providers

We may use providers supporting:

• website hosting;
• customer service;
• communications;
• analytics;
• fraud prevention;
• security;
• marketing;
• accounting;
• professional advice; and
• business administration.

We seek to limit sharing to information reasonably required for the applicable service.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and related technologies.

These technologies may support:

• shopping cart functionality;
• checkout;
• fraud prevention;
• authentication;
• security;
• preferences;
• analytics;
• advertising; and
• performance measurement.

Customers may have controls available through their browser or website privacy settings.

10. Marketing

Where permitted, we may use contact information to send customers information regarding products, promotions, or store updates.

Canada's Anti-Spam Legislation generally requires businesses to have the required consent before sending commercial electronic messages, subject to statutory exceptions.

Marketing communications will include an unsubscribe mechanism where required.

You may also contact:

info@bakewares.shop

to request removal from promotional communications.

11. Transactional Communications

Even after marketing preferences are changed, we may continue sending necessary non-marketing communications such as:

• order confirmations;
• shipping notifications;
• refund confirmations;
• return instructions;
• fraud or security alerts; and
• customer service responses.

12. Legal Disclosures

Personal information may be disclosed where reasonably required to:

• comply with applicable law;
• respond to lawful requests;
• enforce contractual rights;
• investigate fraud;
• protect website security;
• protect customers or others; or
• establish, exercise, or defend legal claims.

13. Business Transfers

If the business or relevant assets are reorganized, financed, acquired, transferred, or sold, personal information may be disclosed as part of the transaction where legally permitted and subject to appropriate protections.

14. International Processing

Some service providers may process information outside Canada or outside the customer's province.

Where this occurs, information may be subject to laws applicable in the jurisdiction where it is processed.

We take reasonable steps appropriate to our role to protect personal information handled by service providers.

15. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for related legal, accounting, tax, fraud-prevention, dispute, or business requirements.

Retention periods may differ depending on the type of information.

16. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of information processed.

These measures are intended to reduce the risk of:

• unauthorized access;
• misuse;
• alteration;
• disclosure;
• loss; and
• destruction.

No online service can guarantee absolute security.

17. Privacy Breaches

Where PIPEDA applies, certain breaches involving a real risk of significant harm must be reported to the Office of the Privacy Commissioner of Canada and notified to affected individuals, and organizations have breach record-keeping obligations.

We will handle qualifying privacy incidents in accordance with applicable legal requirements.

18. Access and Correction

Subject to applicable law, customers may request access to personal information held about them and request correction of inaccurate information.

Requests should be sent to:

info@bakewares.shop

We may take reasonable steps to verify the requester's identity.

19. Children

Our store is not directed primarily toward young children.

We do not knowingly seek unnecessary personal information from children.

Where a minor makes a purchase, appropriate parental or guardian involvement should be used where required.

20. External Websites

Our website may link to independent third-party services.

We are not responsible for independent third-party privacy practices.

Customers should review applicable third-party privacy notices.

21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• our operations;
• technology;
• service providers;
• legal requirements; or
• privacy practices.

The updated version will be posted on bakewares.shop.

22. Contact

Privacy questions or requests should be directed to:

bakewares.shop
Email: info@bakewares.shop