Shipping policy

This Shipping Policy applies to all qualifying orders placed through bakewares.shop.

Shipping enquiries:

info@bakewares.shop

1. Free Standard Shipping

bakewares.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

Customers are not charged an ordinary standard delivery fee for orders purchased through our store.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The estimate applies from successful order confirmation unless a different timeframe is clearly communicated for a particular order.

3. Order Processing

Before shipment, an order may undergo:

• payment verification;
• fraud checks;
• inventory verification;
• picking;
• quality checks;
• protective packaging;
• shipping-label preparation; and
• carrier transfer.

We aim to complete these steps within the overall estimated delivery period.

4. Packaging of Bakeware

Because bakeware and kitchen goods can include rigid, fragile, coated, glass, ceramic, metal, silicone, or other products requiring protection, orders may be packaged using appropriate protective materials.

Multiple products may occasionally be separated to reduce the risk of damage.

5. Shipping Confirmation

Where available, customers may receive a shipment notification after an order is transferred for delivery.

Tracking information may also be supplied.

6. Tracking

Tracking information can require time to update after a label is generated.

Customers should allow reasonable time for the first carrier scan to appear.

A temporary tracking delay does not necessarily indicate that the package is lost.

7. Multiple Shipments

A single order may occasionally arrive in more than one package.

This can happen where products are stored in different fulfilment locations or require different packaging.

No additional standard shipping fee will be charged because an order is split.

8. Shipping Address

Customers must provide accurate and complete shipping information.

This may include:

• recipient name;
• street address;
• apartment or unit;
• city;
• province or territory;
• postal code;
• country;
• telephone number; and
• email address.

9. Address Corrections

If you notice an address error, contact:

info@bakewares.shop

immediately.

We will make reasonable efforts to correct the address before shipment.

However, once a parcel has entered the carrier network, an address change may not be possible.

10. Delivery Delays

Our expected standard delivery timeframe is 15–20 days, but delays may occasionally occur because of:

• severe weather;
• carrier congestion;
• holidays;
• transportation disruptions;
• customs procedures;
• security inspections;
• incorrect addresses;
• failed delivery attempts;
• unusually high order volume; or
• other circumstances outside reasonable control.

If an order has not arrived after the expected timeframe, please contact:

info@bakewares.shop

11. Quebec Delivery Rights

Mandatory consumer rights remain applicable notwithstanding estimated delivery times.

Quebec's consumer protection authority provides specific cancellation rights for certain online purchases where delivery commitments or statutory requirements are not met.

Nothing in this Shipping Policy restricts those rights.

12. Lost Packages

If your package appears to be lost, contact:

info@bakewares.shop

Please provide your order number.

We may investigate with the applicable carrier or logistics provider.

Where a package is confirmed lost and we are responsible for providing a remedy, an appropriate solution may include replacement or refund.

13. Packages Marked Delivered

If tracking indicates delivery but you cannot find your parcel, please check:

• the delivery location;
• mailbox or parcel area;
• household members;
• neighbours where appropriate;
• building reception;
• concierge; and
• carrier notices.

If the parcel cannot be located, contact us.

14. Damaged Packages

Bakeware can occasionally be vulnerable to impact damage during transportation.

Please inspect products promptly after delivery.

If a product arrives:

• broken;
• cracked;
• bent;
• badly dented;
• chipped;
• shattered; or
• otherwise materially damaged,

contact:

info@bakewares.shop

Please provide photographs where reasonably possible.

15. Missing Products

If your package arrives with a product missing, please contact us with your order number.

Retain all packaging until your claim has been reviewed.

16. Incorrect Products

If you receive a product different from your order, contact:

info@bakewares.shop

We will investigate and provide appropriate return, replacement, or refund instructions.

17. Failed Delivery

If a carrier cannot complete delivery, it may:

• attempt delivery again;
• leave collection instructions;
• redirect the package to a collection location; or
• return the package to the sender.

Customers should follow legitimate carrier instructions promptly.

18. Unclaimed Parcels

If a package is not collected and is returned, contact us.

Returned parcels will be reviewed before reshipment or refund.

A customer's failure to collect a parcel does not automatically create an immediate refund entitlement under our voluntary policies.

19. International Fulfilment

Some products may move through international fulfilment or transportation networks.

Where relevant, customs procedures may affect delivery time.

20. Customs, Duties, and Taxes

Free standard shipping means that bakewares.shop does not charge the ordinary standard shipping fee.

It does not necessarily mean that government-imposed taxes, customs duties, import assessments, or similar charges are eliminated where they legally apply.

Any charges collected directly by us will be disclosed during the purchasing process as required.

21. Cancellation Before Shipment

If you wish to cancel an order before shipment, contact:

info@bakewares.shop

as soon as possible.

Cancellation cannot be guaranteed after fulfilment has begun or the parcel has entered the carrier network.

22. Refused Deliveries

Please contact us before intentionally refusing delivery.

Refusing a package without contacting us does not automatically qualify an order for a refund.

23. Shipping and Returns

Our standard outbound delivery is free.

Return shipping for ordinary change-of-mind returns is generally the customer's responsibility.

Where an item is confirmed defective, damaged, or incorrectly supplied, return arrangements will be handled in accordance with our Return and Refund Policy and applicable law.

24. Changes to Shipping Policy

We may update this Shipping Policy when our logistics procedures, carriers, delivery options, or legal obligations change.

Changes will not unlawfully reduce rights associated with confirmed prior orders.

25. Contact

For shipping assistance:

bakewares.shop
Email: info@bakewares.shop

Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 Days